Technical Services We maximize uptime, availability and performance - providing peace of mind to
our clients - through Online, On Call, On-Site 24/7 technical support
Our People
- 4000+ service representatives nationwide, 32 service tech in the upstate of SC
- Certified service professionals: Industry, network and manufacturer
- Locally managed workgroups
- Linked all the way up the chain to the design engineers
Our Process
- Customer call centers deliver live 24/7 1st and 2nd level support with closed
loop escalation
- Instant On-Site dispatching with call from servie tech within 1 hour giving you
ETA
- More first time fixes thanks to robust parts infrastructure and trunk inventories
Our Technology
- Embedded device diagnostics predict problems before they occur
- Eureka* interactive database of repair solutions and performance innovations
provides instant access to global knowledge at local points of need
- Entire service network wirelessly connected
Awards
- In 2006 & 2007 Xerox was awarded the J.D.Power and Associates Certification
for outstanding Service and Support
Professional Services we integrate technology solutions, expand applications and empower our customers
through Analyst Services & Training
- Over 30 years of expirence in analyst & training specialists in the Upstate
of SC
- Connected to Xerox technology design teams
- Industry recognized expertise
Our Process
- Customized solutions to meet specific client needs
- Consultative approach and integrated part of the account support team
- Engaged from design and proposal through implementation
Our Technology:
- Eureka* interactive database of repair solutions and performance innovations
provides instant access to global knowledge at local points of need
- Entire service network wirelessly connected
- Experts in document workflow tools and technology
